Flickgate's Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/ or refund is offered by the respective sellers to buyer. All products listed under a particular category may not have the same returns policy. Kindly check the respective item's applicable return policy on the product page for any exceptions to the table below.


General Returns Policy

The following general returns policy is applicable to all items sold on Flickgate.com.

  • Was delivered in a physically damaged condition
  • Has missing parts or accessories
  • Is different from what was ordered
  • Is no longer needed (not all items may be eligible)

Products marked as "non-returnable" on the product detail page cannot be returned. View the full list of non-returnable items below.

  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
  • If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Flickgate shall not be liable in any manner for any misuse or usage of such information.
  • Some items may not be eligible for return if you "no longer need it". If such an item delivered to you is not as described, or was physically damaged at the time of delivery, please contact us within the applicable return window for a free replacement.
  • If you're returning a business order, please refer to the business-specific return policy.



Category Period & Conditions

Lifestyle: Sport & Fitness Equipment, Jewellery, Footwear Accessories, Baby Care,Travel Accessories, Lingerie (top-wear).

Home : Home décor, Home Improvement Tools, Household Items Furnishing and Pet Supplies.

Music Instruments, School Supply, Office Supply and Toys.

Automotive: All automotive spare parts, accessories.


10 days




Refund or replacement

Lifestyle: Footwear, Watches, Sunglasses ad Fashion Accessories.

30 days
Refund, replacement or exchange.

Mobiles, Tablets

10 days

Replacement only


Returnable if you’ve received the product in a condition that is damaged, defective or different from its description on the product detail page on Flickgate.com
In certain cases, if you report an issue with your smartphone, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Flickgate through Flickgate.com Home Services. On the basis of the technician's evaluation report, we'll provide a resolution.
In certain cases, the technician may take the phone to a brand-authorized service center to fix issues covered under warranty at no cost.
Return the phone in the original condition with the brand’s box and all the accessories like charger, headphones, manual, etc. to avoid pickup cancellation. We will not process a replacement if the pickup is cancelled owing to missing/damaged phone or its accessories.

Mobiles Accessories

10 days

Replacement/Refund

Returnable if you’ve received the product in a condition that is damaged, defective or different from its description on the product detail page on Flickgate.com
Screen guards, screen protectors and tempered glasses are non-returnable.

Laptops

10 days


Replacement/Refund

Returnable if you’ve received the product in a condition that is damaged, defective or different from its description on the product detail page on Flickgate.com
IAll PC components, listed as Components under "Computers & Accessories" that are labeled as non-returnable on the product detail page are not eligible for returns.

Printers, Networking devices (new and certified refurbished)

10 days


Replacement/Refund


Returnable if you’ve received the product in a condition that is damaged, defective or different from its description on the product detail page on Flickgate.com

Software

10 days

Replacement/Refund

Software products that are labeled as non-returnable on the product detail pages are not eligible for returns.
For software-related technical issues or installation issues in items belonging to the Software category, please contact the brand directly.

Desktops, Monitors, Pen drives, Internet devices, Computer accessories, Hard drives, Memory cards, Graphic cards, CPU, Motherboards, Cooling devices, Power supplies, TV cards, Computing Components

10 days
Replacement/Refund


Software products that are labeled as non-returnable on the product detail pages are not eligible for returns.
For software-related technical issues or installation issues in items belonging to the Software category, please contact the brand directly.

All Electronics, Furniture and Large appliances (excluding Apple and Google Products)

10 days

Replacement only

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a authorized /brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided.


Lifestyle: Footwear, Watches, Sunglasses ad Fashion Accessories

30 days
Refund, replacement or exchange

Lifestyle: Google & Apple Products (Mobiles, Tablets, Laptops, Smart Watches)

10 days
Replacement only

For all functionality related issues, do contact the brand authorized service centre directly.

Authorized Service Partner Locator :
Apple- https://locate.apple.com/in/en,
Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB

Brand Support Site:
Apple- https://support.apple.com/en-in,
Google- https://madeby.google.com/intl/en_in/phone/support/


No Returns categories: Footwear, Watches, Sunglasses ad Fashion Accessories

30 days
Refund, replacement or exchange