Free Replacement Policy

If an item delivered to you is not as described, or was physically damaged or defective condition at the time of delivery, you can make use of Flickgate's Replacement Policy to get a brand new replacement at no extra cost. For details of time frame for requesting replacement please refer to Returns Policy. For Apparel and Footwear, you can raise an exchange request for a different size/ colour.

In case of replacement, items need to be returned directly to the seller not to the

Returns including all replacements/pickups are done free of cost.

In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your bank account.

We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.

In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.

In cases where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

Replacement is subject to availability of stock with the seller. In case a Replacement is not available, seller will refund the amount for the same.

Replacements/ returns are subject to the returns policy that is applicable to the product category and the respective seller.